User experience is one of the most important pillars for success. When it comes to fintechs, customers expect their financial transactions to occur quickly and without interruption. But what happens when critical infrastructure fails, and there is no effective way to monitor the issues? Here is the real case study of a fintech based in the state of São Paulo that lost millions due to a lack of a database monitoring solution — and how dbsnOOp’s Flightdeck could have prevented this disaster.
The Disaster: Large-Scale Losses Due to Lack of Monitoring
The fintech was growing rapidly, offering digital payment services. The platform was designed to handle high volumes of daily transactions, but as the customer base grew, signs of overload began to appear. Small database failures — such as poorly optimized queries and resource saturation — started to cause payment process slowdowns. With increasing transaction latency, the fintech began experiencing frequent system crashes during peak times, especially on critical days like company payroll periods, high-traffic e-commerce events like Mother’s Day, Black Friday, and Christmas. Without an adequate monitoring solution, the technical team could not quickly identify the causes of the issues, leading to long hours of downtime. This resulted in stress for the involved teams and, of course, frustration.
The impact at the Fintech was devastating:
- SLA Failure: The fintech failed to meet its SLAs with business partners, leading to the termination of crucial contracts.
- Direct Revenue Loss: Every minute of downtime represented thousands of unprocessed transactions, resulting in millions in losses.
- Damaged Reputation: Complaints surged on social media, and dissatisfied customers migrated to more stable competitors.
How dbsnOOp’s Flightdeck Could Have Prevented This
The fintech in this scenario could have avoided this disaster by implementing dbsnOOp’s Flightdeck, a database monitoring and observability solution built by DBAs for DBAs. Here’s how Flightdeck could have transformed the situation:
- Failure Prediction with Machine Learning
With Flightdeck, the fintech would have access to artificial intelligence resources capable of identifying anomalous database patterns before they caused serious problems. The system predicts performance bottlenecks, allowing the technical team to proactively fix slow queries and optimize resource allocation. This prevents system collapses during transaction peaks.
- SLA Improvement with Real-Time Monitoring
Flightdeck’s Virtual NOC continuously monitors database performance in real-time. When anomalies are detected, it doesn’t just send alerts: it interacts with the right professionals, ensuring they are aware of the issue and engaged in solving the problem. This saves time and ensures SLAs remain at the highest levels — above 99.9%. This prevents fines and contractual penalties for failing to meet agreements.
- Reduction of MTTA and MTTR: Time is Money
In the crisis studied here, the technical team took hours to identify and resolve database issues. With Flightdeck, the MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Repair) would have been drastically reduced. Flightdeck accelerates problem response with smart, interactive alerts, allowing the team to respond in minutes, not hours. This means less downtime and more uninterrupted operations.
- Cost Savings and Operational Efficiency
In addition to quickly resolving issues, Flightdeck automatically optimizes database resource usage, reducing IT infrastructure costs. For the fintech, this would translate into significant savings over time, maintaining platform performance without the need for continuous infrastructure expansion.
Positive Business Impact
By adopting dbsnOOp’s Flightdeck, fintechs can:
- Increase customer and partner confidence by offering a seamless and reliable experience, especially during critical transactions.
- Avoid financial losses resulting from database failures and unexpected downtime.
- Improve infrastructure performance and predictability, keeping the company competitive in the financial market.
- Meet strict SLAs, ensuring that business partnerships remain strong and long-lasting.
Don’t Wait Until You Lose to Act
This case study happened in São Paulo, but it’s certainly a reality for many fintechs that lack a robust database monitoring strategy. dbsnOOp’s Flightdeck offers the visibility and control necessary to prevent financial and reputational losses. Don’t wait for your fintech to face the same fate. Adopt Flightdeck and keep your systems always one step ahead of the problems.
Ready to protect your fintech and ensure stable operations? Talk to our experts now and see how Flightdeck can prevent failures and optimize your results. Click here to start a conversation via our online chat!
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