Virtual NOC
Fast answers, without depending on human on-call.
dbsnOOp’s Virtual NOC was created to solve a common problem in critical environments: how to ensure a fast and effective response to incidents, even outside of business hours, without relying on a 24/7 human team—with its high costs, labor risks, and operational limitations.
Here, artificial intelligence takes on the role of orchestrating responses, interacting with humans, and ensuring no one is left in the dark.
Interaction with real people, in the right moment
When an incident is detected, the Virtual NOC identifies the affected technology, the type of problem, and the technical responsibility to trigger exactly who can solve it.
All while respecting:
The professional’s business hours or on-call schedule
Schedules defined by team or technology
Preferred contact channel
Communication can be done via GChat, Telegram, WhatsApp, Slack, Microsoft Teams, and others.
Interactive and traceable alerts
Each alert is sent with an acceptance option for the professional:
If the person accepts to act, the system tracks the progress.
If they do not respond, or if they accept but do not act, the Virtual NOC follows the escalation plan, triggering the next person on the list until an effective response is received.
This mechanism eliminates the risk of ignored alerts, which is typical in manual operations or untracked notifications.
Avoid traditional NOC issues
Unlike human NOCs, dbsnOOp’s Virtual NOC does not suffer from:
Absenteeism
Holidays
Poorly communicated leaves, shift changes, or on-call schedules
High fixed costs for personnel and overtime
Labor risks from extended hours or scheduling failures
Reduce costs and improve your operational metrics.
With the Virtual NOC, your operation becomes more agile, predictable, and efficient:
- SLA (Service Level Agreement): Improvement due to the ability to quickly identify and trigger the right professional.
MTTA (Mean Time to Acknowledge): Drastically reduced thanks to the interactive alert system with acceptance logging.
- MTTR (Mean Time to Resolve): Reduced with automatic and targeted escalation to the right person.